{"id":2778,"date":"2025-03-13T08:58:58","date_gmt":"2025-03-13T01:58:58","guid":{"rendered":"https:\/\/www.ventry.co.th\/%e0%b8%84%e0%b9%8d%e0%b8%b2%e0%b8%96%e0%b8%b2%e0%b8%a1%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b8%9e%e0%b8%9a%e0%b8%9a%e0%b9%88%e0%b8%ad%e0%b8%a2\/"},"modified":"2026-08-04T12:45:38","modified_gmt":"2026-08-04T05:45:38","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/www.ventry.co.th\/en\/faq-en\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Frequently asked questions 1<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Why did only receive part of my order?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Why do I do if my order is damaged?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Can I exchange my order?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">My discount code in not working what do i do?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Where are your products shipped from?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">Can I expedilte my shipping?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p><h2 class=\"wp-block-heading\">I received the wrong goods what do i do?<\/h2><p class=\"wp-block-paragraph\">Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.    <\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem. Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Ventry<\/title>\n<meta name=\"description\" content=\"Answers to common questions about Ventry&#039;s products, shipping, warranty, and how to care for your natural latex pillow or mattress.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ventry.co.th\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Ventry\" \/>\n<meta property=\"og:description\" content=\"Answers to common questions about Ventry&#039;s products, shipping, warranty, and how to care for your natural latex pillow or mattress.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ventry.co.th\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Ventry\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-04T05:45:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ventry.co.th\/wp-content\/uploads\/2026\/07\/ventry-social-share.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.ventry.co.th\\\/faq\\\/\",\"name\":\"Frequently Asked Questions | Ventry\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#website\"},\"datePublished\":\"2025-03-13T01:58:58+00:00\",\"dateModified\":\"2026-08-04T05:45:38+00:00\",\"description\":\"Answers to common questions about Ventry's products, shipping, warranty, and how to care for your natural latex pillow or mattress.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ventry.co.th\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ventry.co.th\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#website\",\"url\":\"https:\\\/\\\/www.ventry.co.th\\\/\",\"name\":\"Ventry\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ventry.co.th\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#organization\",\"name\":\"Ventry\",\"url\":\"https:\\\/\\\/www.ventry.co.th\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ventry.co.th\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/logoventrywoo.png\",\"contentUrl\":\"https:\\\/\\\/www.ventry.co.th\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/logoventrywoo.png\",\"width\":120,\"height\":64,\"caption\":\"Ventry\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"legalName\":\"T.S.Gen Co., Ltd.\",\"foundingDate\":\"1995-06-07\",\"founder\":{\"@id\":\"https:\\\/\\\/www.ventry.co.th\\\/dr-charoen-chotigavanich\\\/#person\"},\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"15 Soi Krungthep Kreeta 37, Yak 1, Tubchang\",\"addressLocality\":\"Saphan Sung, Bangkok\",\"postalCode\":\"10250\",\"addressCountry\":\"TH\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ventrythai\",\"https:\\\/\\\/www.instagram.com\\\/ventry_thailand\",\"https:\\\/\\\/www.tiktok.com\\\/@ventrythailand\",\"https:\\\/\\\/www.youtube.com\\\/@ventryofficialthailand8330\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions | Ventry","description":"Answers to common questions about Ventry's products, shipping, warranty, and how to care for your natural latex pillow or mattress.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ventry.co.th\/faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions | Ventry","og_description":"Answers to common questions about Ventry's products, shipping, warranty, and how to care for your natural latex pillow or mattress.","og_url":"https:\/\/www.ventry.co.th\/faq\/","og_site_name":"Ventry","article_modified_time":"2026-08-04T05:45:38+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.ventry.co.th\/wp-content\/uploads\/2026\/07\/ventry-social-share.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ventry.co.th\/faq\/","url":"https:\/\/www.ventry.co.th\/faq\/","name":"Frequently Asked Questions | Ventry","isPartOf":{"@id":"https:\/\/www.ventry.co.th\/#website"},"datePublished":"2025-03-13T01:58:58+00:00","dateModified":"2026-08-04T05:45:38+00:00","description":"Answers to common questions about Ventry's products, shipping, warranty, and how to care for your natural latex pillow or mattress.","breadcrumb":{"@id":"https:\/\/www.ventry.co.th\/faq\/#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ventry.co.th\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ventry.co.th\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ventry.co.th\/"},{"@type":"ListItem","position":2,"name":"Frequently asked questions"}]},{"@type":"WebSite","@id":"https:\/\/www.ventry.co.th\/#website","url":"https:\/\/www.ventry.co.th\/","name":"Ventry","description":"","publisher":{"@id":"https:\/\/www.ventry.co.th\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ventry.co.th\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"},{"@type":"Organization","@id":"https:\/\/www.ventry.co.th\/#organization","name":"Ventry","url":"https:\/\/www.ventry.co.th\/","logo":{"@type":"ImageObject","inLanguage":"en","@id":"https:\/\/www.ventry.co.th\/#\/schema\/logo\/image\/","url":"https:\/\/www.ventry.co.th\/wp-content\/uploads\/2025\/06\/logoventrywoo.png","contentUrl":"https:\/\/www.ventry.co.th\/wp-content\/uploads\/2025\/06\/logoventrywoo.png","width":120,"height":64,"caption":"Ventry"},"image":{"@id":"https:\/\/www.ventry.co.th\/#\/schema\/logo\/image\/"},"legalName":"T.S.Gen Co., Ltd.","foundingDate":"1995-06-07","founder":{"@id":"https:\/\/www.ventry.co.th\/dr-charoen-chotigavanich\/#person"},"address":{"@type":"PostalAddress","streetAddress":"15 Soi Krungthep Kreeta 37, Yak 1, Tubchang","addressLocality":"Saphan Sung, Bangkok","postalCode":"10250","addressCountry":"TH"},"sameAs":["https:\/\/www.facebook.com\/ventrythai","https:\/\/www.instagram.com\/ventry_thailand","https:\/\/www.tiktok.com\/@ventrythailand","https:\/\/www.youtube.com\/@ventryofficialthailand8330"]}]}},"_links":{"self":[{"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":1,"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":8077,"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions\/8077"}],"wp:attachment":[{"href":"https:\/\/www.ventry.co.th\/en\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}