If you received only part of your order, please contact us at info@ventry.co.th, message us on our Facebook page, or reach out via WeChat, and our team will help resolve it right away.

We provide a warranty period that varies depending on the product and our current sales policy. If your order arrives damaged, please contact us at info@ventry.co.th and we’ll help arrange a resolution.

Yes, where the product has a manufacturing defect. The period depends on the product:

• Pillows — within 7 days of the purchase date.
• Mattresses, toppers, bed bases and headboards — exchanged or repaired throughout that model’s warranty period.

Opened pillows, picnic products, children’s products and other goods, and any custom-made product, cannot be exchanged or returned.

Contact the place you bought it, or email info@ventry.co.th with your serial number and photographs of the problem. Full details are in our Returns & Exchanges Policy.

It depends who issued the code.

• Ventry codes — such as the coupon you receive after writing a product review, or a code from one of our own promotions. Email info@ventry.co.th; we look after these ourselves.
• Shopee, Lazada or other marketplace codes — issued and controlled by that platform. Please contact the platform’s customer service directly.
• Dealer codes — please contact the dealer who gave you the code.

All Ventry products are shipped from within Thailand.

We currently offer standard domestic and international shipping. If you’d like to ask about expediting a shipment, please contact info@ventry.co.th with your order number.

If you received the wrong item, please contact us at info@ventry.co.th, through our Facebook page, or via WeChat, and we’ll resolve it as soon as possible.